FAQ's

Frequently Asked Questions:

1. What are the benefits from a rice bag?

2. How long will my bag stay warm or cold?

3. How long does the Fragrance last?

4. How can I preserve the life of my bag?

5. What if I don't have a microwave?

6. Do bags come without a fragance?

7. Can the bags be used on any part of the body?

8. Can the contents be changed if used for a long time?

9. Can additional bag covers be purchased separately?

10. An Important Note.

Answers:

1.) The rice and the herbs release a moist heat that helps to aide circulation and pain relief to sore muscles and joints. As the bag cools down, the heat becomes more dry and penetrating, and your own body temperature will keep the bag activated for a fair amount of time. The aroma released also aides in a feeling of well-being.

2.) Your bag will stay warm for 20-25 minutes, depending on how warm it is when you remove it from your heating source. The recommended time for applying heat at any one time is 20 mm. Bags used as a cold pack will stay cold for about 15-20 mm. They are very pliable and soothing when applied.

3.) The aroma will last for a long time. Every now and then, take your bag and squeeze all along the channels, this will reactivate the Lavender in the rice.

4.) Place your bag, in a plastic bag and store in your freezer or refrigerator.

5.) No microwave oven? You can wrap your bag entirely in aluminum foil and place in a conventional oven at 350 degrees for 30 minutes for larger bags, smaller bags would take less time. The time and heat can be adjusted for your individual oven. Watch over it. You can also wrap and place it on a woodstove, again, watch over it and adjust accordingly.

6.) We will be happy to omit the aroma from any style of bag.

7.) Bags can be placed on any part of the body, hot or cold.

But, in the event of any sudden onset of pain or elevated body temperature prior to rice bag use, please consult your physician. Rice bags are for comfort, and are not a cure.

8.) Rice bag contents can be replaced, either by us, or yourself. All bags have a sewn end that can be re-opened and new rice added or replaced. (Not instant rice)

9.) We do have additional bag covers available. Please check our price list.

10.) We have tried to answer all anticipated questions, if you have others, please ask.

We will replace any defected bag, but it needs to be returned to us before a replacement can be sent back to you. We will need to see what went wrong.

If you have this problem...

IMPORTANT NOTE: IF YELLOW AREAS APPEAR ON YOUR BAG OR WRAP, IT HAS BEEN OVERHEATED, AND MORE THAN ONCE. TO AVOID THIS, PLACE YOUR BAG IN THE CENTER OF MICROWAVE REVOLVING WARMING PLATE, AND BE SURE IT CLEARS ALL SIDES WHEN TURNING.